What you said you’d do in Gorgias. Captured and done.
Reliably captures every customer promise made in Gorgias tickets. Then brings the work back for your approval.
30-second setup · OAuth · SOC 2
What commitments does readywhen catch in Gorgias?
Every promise made to a customer in Gorgias — captured and actioned for you.
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In a ticket reply. "We'll refund by tomorrow." readywhen drafts the refund confirmation.
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In an internal note. "Loop in ops." Pings ops.
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In a ticket. "I'll personally respond." Drafts the response.
How VPs and C-levels use readywhen with Gorgias
The kinds of leadership commitments readywhen picks up in Gorgias — and exactly what it does about them.
| Where it happens | What you said | What readywhen does |
|---|---|---|
| VIP ticket | "I'll personally call the customer." | Reminds you with the brief. |
| Escalation ticket | "Address fulfilment issue." | Pings ops. |
| Repeat-buyer ticket | "I'll offer credit." | Drafts the credit reply. |
| Returns review | "I'll publish returns policy update." | Drafts the policy update. |
| Board metrics | "I'll share CSAT." | Drafts the CSAT summary. |
How to connect Gorgias to readywhen
Thirty seconds. OAuth. No new tool to learn — readywhen sits on top of Gorgias.
- Click "Connect Gorgias" in your readywhen workspace.
- Approve OAuth. readywhen only reads tickets you already have access to.
- Choose which queues or groups readywhen should track.
Is the Gorgias connector secure?
Yes. SOC 2 Type II and ISO 27001 certified. GDPR-compliant. readywhen never trains on your data.
- Only sees what you already see. readywhen inherits your Gorgias permissions. If someone can’t access something in Gorgias, neither can readywhen.
- Access only where installed. readywhen only reads Gorgias tickets and queues you grant it access to. Replies stay as drafts until an agent approves.
- Never trains on your data. Your Gorgias data is never used to train, fine-tune, or improve any AI model — ours or any third party’s.
- Enterprise security standards. SOC 2 Type II and ISO 27001 certified. Encrypted in transit and at rest. GDPR-compliant with a Data Processing Agreement available on request.
- You stay in control. Admins choose what readywhen can access, and can audit or disable it at any time. Uninstall the Gorgias integration or revoke access in readywhen, and we stop accessing your data.
Gorgias connector FAQ
1. Will readywhen reply to customers automatically?
No. It drafts replies and surfaces commitments, but every customer message goes out only with agent approval.
2. Can I scope it to specific groups or queues?
Yes. readywhen only follows the queues, groups, or brands you choose.
3. Will readywhen post or send anything in Gorgias on my behalf?
Not without your approval. readywhen reads to understand context and prepares drafts. Anything that goes out is reviewed by you first.
4. Does readywhen train AI models on our Gorgias data?
No. Your Gorgias data is never used to train, fine-tune, or improve any AI model — ours or any third party's.
5. Can I disconnect Gorgias at any time?
Yes. Uninstall the integration or revoke access in readywhen, and we stop accessing your data immediately.
6. How long does setup take?
30 seconds for personal install. If your workspace requires admin approval, it depends on how long your admin takes to approve it.