What you said you’d do in Zendesk. Captured and done.
Reliably captures every customer promise made in Zendesk tickets. Then brings the work back for your approval.
30-second setup · OAuth · SOC 2
What commitments does readywhen catch in Zendesk?
Every promise made to a customer in Zendesk — captured and actioned for you.
-
In a ticket reply. "We'll have a fix by Friday." readywhen pings engineering and tracks the fix.
-
In an internal note. "Loop in product on this ask." Pings product and tracks the close.
-
In a ticket. "I'll personally respond by EOD." Drafts the response.
How VPs and C-levels use readywhen with Zendesk
The kinds of leadership commitments readywhen picks up in Zendesk — and exactly what it does about them.
| Where it happens | What you said | What readywhen does |
|---|---|---|
| Top customer ticket | "I'll personally call the GC." | Reminds you with the account brief. |
| Escalation ticket | "We'll address the bug this sprint." | Pings eng and tracks delivery. |
| Renewal ticket | "I'll send proposal Friday." | Drafts the proposal. |
| VIP queue | "I'll review at-risk tickets." | Surfaces at-risk tickets. |
| Board metrics | "I'll share CSAT." | Drafts the CSAT summary. |
How to connect Zendesk to readywhen
Thirty seconds. OAuth. No new tool to learn — readywhen sits on top of Zendesk.
- Click "Connect Zendesk" in your readywhen workspace.
- Approve OAuth. readywhen only reads tickets you already have access to.
- Choose which queues or groups readywhen should track.
Is the Zendesk connector secure?
Yes. SOC 2 Type II and ISO 27001 certified. GDPR-compliant. readywhen never trains on your data.
- Only sees what you already see. readywhen inherits your Zendesk permissions. If someone can’t access something in Zendesk, neither can readywhen.
- Access only where installed. readywhen only reads Zendesk tickets and queues you grant it access to. Replies stay as drafts until an agent approves.
- Never trains on your data. Your Zendesk data is never used to train, fine-tune, or improve any AI model — ours or any third party’s.
- Enterprise security standards. SOC 2 Type II and ISO 27001 certified. Encrypted in transit and at rest. GDPR-compliant with a Data Processing Agreement available on request.
- You stay in control. Admins choose what readywhen can access, and can audit or disable it at any time. Uninstall the Zendesk integration or revoke access in readywhen, and we stop accessing your data.
Commonly used with Zendesk and readywhen
Work rarely stays in just Zendesk. readywhen picks up your commitments no matter where they happen.
Zendesk connector FAQ
1. Will readywhen reply to customers automatically?
No. It drafts replies and surfaces commitments, but every customer message goes out only with agent approval.
2. Can I scope it to specific groups or queues?
Yes. readywhen only follows the queues, groups, or brands you choose.
3. Will readywhen post or send anything in Zendesk on my behalf?
Not without your approval. readywhen reads to understand context and prepares drafts. Anything that goes out is reviewed by you first.
4. Does readywhen train AI models on our Zendesk data?
No. Your Zendesk data is never used to train, fine-tune, or improve any AI model — ours or any third party's.
5. Can I disconnect Zendesk at any time?
Yes. Uninstall the integration or revoke access in readywhen, and we stop accessing your data immediately.
6. How long does setup take?
30 seconds for personal install. If your workspace requires admin approval, it depends on how long your admin takes to approve it.