What you said you’d do in Intercom. Captured and done.
Reliably captures everything you say you'll do in Intercom. Then brings the work back for your approval.
30-second setup · OAuth · SOC 2
What commitments does readywhen catch in Intercom?
Every promise, ask, and follow-up made in Intercom — captured and actioned for you.
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In a customer conversation. "I'll get an answer to your billing question by tomorrow." readywhen pulls the billing record and reminds you to reply.
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In an internal note. "I'll loop in product on the missing feature." Captures the handoff, pings product, and tracks the close.
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In a conversation. "I'll personally walk you through the new flow Friday." Schedules the reminder with the flow walkthrough doc attached.
How VPs and C-levels use readywhen with Intercom
The kinds of leadership commitments readywhen picks up in Intercom — and exactly what it does about them.
| Where it happens | What you said | What readywhen does |
|---|---|---|
| Top account chat | "I'll bring this feedback to the product team this week." | Logs the feedback, surfaces it in your product review, and confirms back to the customer. |
| Internal note thread | "I'll write up the bug for engineering." | Drafts the bug ticket from the conversation and queues for review. |
| CS lead conversation | "I'll review the playbook before our next 1:1." | Pulls the playbook and reminds you before the 1:1. |
| Conversation with churn risk | "I'll personally call the CEO tomorrow." | Reminds you with their account history. |
| Renewal conversation | "I'll send the proposal Friday." | Drafts the proposal from your CRM and reminds you Friday morning. |
How to connect Intercom to readywhen
Thirty seconds. OAuth. No new tool to learn — readywhen sits on top of Intercom.
- Click "Connect Intercom" in your readywhen workspace.
- Approve OAuth. Standard Intercom app permissions.
- Choose channels. readywhen only listens where you add it.
Is the Intercom connector secure?
Yes. SOC 2 Type II and ISO 27001 certified. GDPR-compliant. readywhen never trains on your data.
- Only sees what you already see. readywhen inherits your Intercom permissions. If someone can’t access something in Intercom, neither can readywhen.
- Access only where installed. readywhen reads messages in channels and chats where it has been added. It cannot access private channels it hasn't been invited to.
- Never trains on your data. Your Intercom data is never used to train, fine-tune, or improve any AI model — ours or any third party’s.
- Enterprise security standards. SOC 2 Type II and ISO 27001 certified. Encrypted in transit and at rest. GDPR-compliant with a Data Processing Agreement available on request.
- You stay in control. Admins choose what readywhen can access, and can audit or disable it at any time. Uninstall the Intercom integration or revoke access in readywhen, and we stop accessing your data.
Commonly used with Intercom and readywhen
Work rarely stays in just Intercom. readywhen picks up your commitments no matter where they happen.
Intercom connector FAQ
1. Does readywhen read private channels and DMs?
Only in conversations where readywhen has been added. It cannot access private channels it hasn't been invited to.
2. Do I need to be an admin to install Intercom?
Workspace settings determine that. readywhen works in both admin-installed and user-installed setups.
3. Will readywhen post or send anything in Intercom on my behalf?
Not without your approval. readywhen reads to understand context and prepares drafts. Anything that goes out is reviewed by you first.
4. Does readywhen train AI models on our Intercom data?
No. Your Intercom data is never used to train, fine-tune, or improve any AI model — ours or any third party's.
5. Can I disconnect Intercom at any time?
Yes. Uninstall the integration or revoke access in readywhen, and we stop accessing your data immediately.
6. How long does setup take?
30 seconds for personal install. If your workspace requires admin approval, it depends on how long your admin takes to approve it.