What you said you’d do in Help Scout. Captured and done.
Reliably captures every customer promise made in Help Scout tickets. Then brings the work back for your approval.
30-second setup · OAuth · SOC 2
What commitments does readywhen catch in Help Scout?
Every promise made to a customer in Help Scout — captured and actioned for you.
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In a conversation reply. "We'll have a fix Friday." readywhen pings engineering.
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In a note. "Loop in product." Pings product.
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In a conversation. "I'll respond by EOD." Drafts the response.
How VPs and C-levels use readywhen with Help Scout
The kinds of leadership commitments readywhen picks up in Help Scout — and exactly what it does about them.
| Where it happens | What you said | What readywhen does |
|---|---|---|
| VIP conversation | "I'll personally call." | Reminds you with the brief. |
| Escalation conversation | "Address bug this sprint." | Pings eng. |
| Renewal conversation | "I'll send proposal." | Drafts the proposal. |
| SLA review | "I'll publish SLA results." | Drafts the SLA summary. |
| Board metrics | "I'll share CSAT." | Drafts the CSAT summary. |
How to connect Help Scout to readywhen
Thirty seconds. OAuth. No new tool to learn — readywhen sits on top of Help Scout.
- Click "Connect Help Scout" in your readywhen workspace.
- Approve OAuth. readywhen only reads tickets you already have access to.
- Choose which queues or groups readywhen should track.
Is the Help Scout connector secure?
Yes. SOC 2 Type II and ISO 27001 certified. GDPR-compliant. readywhen never trains on your data.
- Only sees what you already see. readywhen inherits your Help Scout permissions. If someone can’t access something in Help Scout, neither can readywhen.
- Access only where installed. readywhen only reads Help Scout tickets and queues you grant it access to. Replies stay as drafts until an agent approves.
- Never trains on your data. Your Help Scout data is never used to train, fine-tune, or improve any AI model — ours or any third party’s.
- Enterprise security standards. SOC 2 Type II and ISO 27001 certified. Encrypted in transit and at rest. GDPR-compliant with a Data Processing Agreement available on request.
- You stay in control. Admins choose what readywhen can access, and can audit or disable it at any time. Uninstall the Help Scout integration or revoke access in readywhen, and we stop accessing your data.
Help Scout connector FAQ
1. Will readywhen reply to customers automatically?
No. It drafts replies and surfaces commitments, but every customer message goes out only with agent approval.
2. Can I scope it to specific groups or queues?
Yes. readywhen only follows the queues, groups, or brands you choose.
3. Will readywhen post or send anything in Help Scout on my behalf?
Not without your approval. readywhen reads to understand context and prepares drafts. Anything that goes out is reviewed by you first.
4. Does readywhen train AI models on our Help Scout data?
No. Your Help Scout data is never used to train, fine-tune, or improve any AI model — ours or any third party's.
5. Can I disconnect Help Scout at any time?
Yes. Uninstall the integration or revoke access in readywhen, and we stop accessing your data immediately.
6. How long does setup take?
30 seconds for personal install. If your workspace requires admin approval, it depends on how long your admin takes to approve it.