Cookies — readywhen

1. What are cookies

Cookies are small text files that are placed on your device (computer, smartphone or tablet) when you visit a website or use a service. Cookies allow a website or service to recognise your device, store information about your preferences, and improve your experience.

Similar technologies include:

Web beacons (also known as pixel tags) — small transparent images embedded in web pages or emails that track user behaviour;
Local storage — technology that allows websites to store data locally on your browser; and
Session storage — temporary storage that is deleted when you close your browser.

Throughout this Cookie Notice, references to “cookies” include cookies and similar technologies unless otherwise specified.

2. How we use cookies

We use cookies to:

ensure the Website functions properly and securely;
remember your preferences and settings;
understand how you use the Service and identify areas for improvement;
authenticate your Account and maintain your session;
prevent fraud and enhance security; and
comply with legal and regulatory requirements.

We do not use cookies to:

track your behaviour across third-party websites;
sell your personal information to third parties; or
build advertising profiles.

3. Types of cookies we use

Strictly necessary cookies

These cookies are essential for the Website to function and cannot be disabled. They are usually set in response to actions you take, such as logging into your Account, setting privacy preferences, or filling in forms.

Without these cookies, the Website cannot provide core functionality.

Examples include:

authentication cookies that verify your identity;
security cookies that detect authentication abuse;
session cookies that maintain your session state; and
load balancing cookies that distribute traffic across our servers.

These cookies are necessary for providing our services to you when you visit our Website.

Performance and analytics cookies

These cookies collect information about how you use the Website, such as which features you access and how often. Information collected by these cookies is aggregated and anonymised.

We use this information to:

understand usage patterns and improve the Website;
identify and fix technical issues;
measure the effectiveness of new features; and
generate usage statistics.

Examples include:

analytics cookies that track page views and user journeys; and
error tracking cookies that help us identify and diagnose problems.

These cookies are based on your consent, which you can provide through the cookie banner when you first visit our Website. You can choose not to store these cookies on your computer when you first visit our website by clicking “deny” on the cookie banner, or you can adjust your browser settings to prevent cookies from being saved on your computer.

Functional cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings. They may be set by us or by third-party providers whose services we use.

Examples include:

preference cookies that remember your language, timezone and display settings;
interface customisation cookies that remember your layout preferences; and
notification preference cookies that remember which notifications you have dismissed.

These cookies are based on your consent, which you can provide through the cookie banner when you first visit our Website. You can choose not to store these cookies on your computer when you first visit our website by clicking “deny” on the cookie banner, or you can adjust your browser settings to prevent cookies from being saved on your computer.

Targeting and advertising cookies

We do not currently use targeting or advertising cookies.

If we introduce such cookies in the future, we will update this Cookie Notice and seek your consent where required by law.

4. Third-party cookies

Some cookies are placed by third-party service providers that perform services on our behalf.

Third-party cookies we may use include:

authentication providers (Firebase) for secure login and identity management;
infrastructure providers (Google Analytics, DigitalOcean, Supabase) for hosting and content delivery;
analytics providers for usage tracking and service improvement; and
customer support tools (Intercom) for providing customer assistance.

We do not control third-party cookies. Each third party’s use of cookies is governed by its own privacy policy and cookie notice.

For more information about third-party service providers we use, see the Subprocessors section of our Trust Centre.

5. How to manage cookies

Cookie consent

When you first visit the Website, you will be presented with a cookie consent banner. You can accept all cookies, reject non-essential cookies, or customise your preferences.

Browser settings

Most web browsers allow you to manage cookies through their settings. You can set your browser to:

block all cookies;
only accept first-party cookies;
delete cookies when you close your browser; or
notify you each time a cookie is set.

Instructions for managing cookies in common browsers:

Google Chrome: Settings › Privacy and security › Cookies and other site data;
Mozilla Firefox: Settings › Privacy & Security › Cookies and Site Data;
Microsoft Edge: Settings › Cookies and site permissions › Cookies and site data;
Safari (macOS): Preferences › Privacy › Manage Website Data; and
Safari (iOS): Settings › Safari › Block All Cookies.

Mobile device settings

On mobile devices, you can manage cookies and tracking technologies through your device settings.

iOS: Settings › Privacy › Tracking.
Android: Settings › Google › Ads › Opt out of Ads Personalization.

Third-party opt-out tools

You can opt out of certain third-party cookies using industry opt-out tools:

Your Online Choices (EU): www.youronlinechoices.eu;
Network Advertising Initiative (US): www.networkadvertising.org/choices; and
Digital Advertising Alliance (US): www.aboutads.info/choices.

6. Cookie retention

Session cookies

Session cookies are temporary and are deleted when you close your browser or log out of your Account.

Persistent cookies

Persistent cookies remain on your device until they expire or you delete them. The retention period for each persistent cookie varies depending on its purpose.

Typical retention periods are:

strictly necessary cookies: session duration to twelve (12) months;
performance and analytics cookies: thirteen (13) months to twenty-four (24) months; and
functional cookies: twelve (12) months to twenty-four (24) months.

You can view the specific retention period for each cookie through your browser’s developer tools or cookie management settings.

8. Updates to this Cookie Notice

We may update this Cookie Notice from time to time to reflect changes in our use of cookies, technology, legal requirements or other factors.

When we make material changes, we will:

update the “Last updated” date at the bottom of this Cookie Notice;
notify you through the Website or by email; and
seek your consent where required by law.

9. Your rights

Under data protection laws, you have rights regarding cookies and personal data collected through cookies. These rights include:

the right to withdraw consent at any time where processing is based on consent;
the right to access personal data collected through cookies;
the right to request deletion of personal data collected through cookies; and
the right to object to processing based on legitimate interests.

To exercise these rights, you can contact us at the details below.

10. Contact information

If you have questions or concerns about this Cookie Notice or our use of cookies, please contact us:

Company name: Oliva Health Ltd
Email: data.protection@readywhen.ai
Address: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE
Data protection officer: Cristina Patru, data.protection@readywhen.ai
Website: readywhen.ai

EU and UK users have the right to lodge a complaint with their supervisory authority. A list of EU supervisory authorities is available here.